Membership Administration & Engagement Coordinator – GMHAN (globally remote)

About Us

United for Global Mental Health is dedicated to creating a world that enables good mental health for all. We draw on our expertise in policy, advocacy, and financing to work with organisations who share our commitment to driving mental health up the political agenda – and securing additional funding for mental health at national and global level. We founded and act as the secretariat for the Global Mental Health Action Network, an open coalition of mental health professionals of over 8,000 individuals and organisations across 170 countries.

About GMHAN

United for Global Mental Health is excited to recruit a new member of the team for the Global Mental Health Action Network’s (GMHAN) Secretariat. GMHAN is hosted by United for Global Mental Health and works in partnership with the World Health Organisation, UNICEF and over 6,000 national and local organisations from around the world. This is a full-time (37.5 hours per week), remote role.

The role 

Key components of the role include: 

The new GMHAN Coordinator will primarily be focusing on two things:

•  The administration of our digital platforms. This includes working with the range of our software, including Google spreadsheets, our registration journey on Mailchimp, the backend of our Squarespace website, our social media accounts, and the backend systems for our community portal, Circle. We would like you to be a comfortable user of various software and digital tools, able to proactively troubleshoot and find solutions to streamline processes and be comfortable learning new systems quickly.
• The engagement of our community and Network communications. This includes interacting with our members on email, online meetings, our online forum via Circle, and occasionally in person at events. The role holder will have full ownership of our webinar programme, managing speaker outreach and briefing, communications planning and promotions using tools like Canva, platform configuration, live event management and preparation of post-event notes and materials. You will also support our Working Groups to deliver on their objectives, supporting with administration and communications. We would like you to be a kind, friendly and thoughtful communicator who is able and excited to engage with people from around the world, different countries and cultures. You will need to be able to have strong organisational task management skills.

In addition to the above, you will be required to:

• Support wider team goals and objectives, working with colleagues across the team functions.
• Support set up for in-person events, which may require international travel from time to time.
• Provide administration support across the team.
• Be comfortable working remotely and able to manage your time effectively to meet deadlines.
• Be proactive in looking for ways to improve or streamline processes.
• Adhere to data security protocols.
• Have a high level of professionalism, sound judgement, and discretion.
• Have strong written communication skills, crafting clear, concise, and accurate messages for different audiences (you will lead on communications for GMHAN).

Fluent English is necessary.

Fluency in another widely spoken language (esp. Spanish, French or Arabic) is strongly desirable.

Diversity and inclusion

Equity, diversity and inclusion are central to UnitedGMH’s core mission and values, and the organisation is dedicated to promoting this across our work and also within the workplace. We will ensure that this commitment is embedded in all operational aspects of the organisation and also implemented within our day-to-day working practices.

Reasonable adjustments statement

We aim to ensure that all applicants are provided with the same opportunities during the recruitment process. Should you have a disability and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure that this is made known to the person arranging your interview.

AI statement 

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However, we would caution applicants not to rely on AI in drafting answers to application questions. We want to hear your authentic voice, grounded in your experience, and we will be looking for answers that use specific examples and experiences. You are more likely to be able to produce that kind of content yourself than AI will. 

How can I apply?

Please submit your CV, and a cover letter (of no more than 1 page) via the Google Form by the 22nd of February, 6pm GMT.  Please note we can’t accept applications other than via the google form.

Find out more about our team!

• Hamdi Issa – Senior Policy and Advocacy Officer with a focus on Health Systems. 
• Aviwe Funani – Senior Policy Officer for Children
• Divya Sharma – Global Mental Health Action Network Officer